This past week, I saw Robert Gates give a talk to promote his new book about how organizations can be reformed so that they work more effectively and efficiently for both their staff and the people they serve. He argues that all too often, the missing ingredient is courageous leadership. Though he focused on governmental institutions, many of his points are broadly applicable and good food for thought.
Hardly a day passes in the life of any American without having to battle one or another bureaucracy. It doesn't need to be this way. I believe institutions – bureaucracies large and small – can be fixed. Changed and made more cost effective and user-friendly, efficient and responsive, and shaped to meet new problems and challenges.It's a combination of pragmatism and optimism that of late I haven't seen enough of in government.
More quotes below.